How do I return an item?

Returns, Refunds and Exchanges Policy How To Return An Item Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
 
 
1. Please email Sales@Burnwater.com or call 800-373-7855 to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
 
     Burnwater Returns Department Tracking #
     71 Glenn Way Unit #7
     San Carlos, Ca 94070
 
3. Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Restocking Fee All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.